Privacy Policy

Effective date: 26 March 2026

Banksia Portraits respects your privacy and is committed to handling personal information with care and transparency. This Privacy Policy explains how Banksia Portraits collects, uses, stores and discloses personal information through our website, enquiries, bookings, portrait sessions and related services.

By using our website or contacting us, you agree to the collection and handling of your information in accordance with this Privacy Policy.

1. Who we are

Banksia Portraits is a Melbourne-based portrait photography business offering portrait services for children, families and personal branding.

Website: banksiaportraits.com.au

Email: hello@banksiaportraits.com.au

2. The information we may collect

We may collect personal information that is reasonably necessary for our business activities, including:

Name
Email address
Phone number
Address or suburb
Booking and session details
Names and ages of children where relevant to a booking
Preferences, enquiry details and communications with us
Payment and invoicing details
Photographs, image selections and related session information
Website usage data, including IP address, browser type and pages visited

3. How we collect personal information

We may collect personal information when you:

Submit an enquiry through our website
Email or contact us directly
Make a booking or request a quote
Complete forms or questionnaires
Attend a portrait session
Purchase products or services from us
Interact with our website, social media pages or client gallery systems

In some cases, we may also receive information from a parent or legal guardian, particularly where a booking relates to a child.

4. Why we collect personal information

We collect and use personal information for purposes including:

Responding to enquiries and providing quotes
Managing bookings and delivering photography services
Planning and preparing portrait sessions
Communicating with clients before and after sessions
Processing payments and issuing invoices
Delivering galleries, prints, artwork and related products
Improving our website, services and client experience
Maintaining business records
Meeting legal, accounting or regulatory obligations

If you have given consent, we may also use your contact details to send occasional updates, promotions or studio news. You may opt out of marketing communications at any time.

5. Children’s privacy

Banksia Portraits provides portrait services involving children and families. Where a session involves a child, we expect that a parent or legal guardian will provide the relevant booking information, consents and permissions.

We take care in how we collect, use and store information relating to children. We do not knowingly collect personal information directly from children through our website without the involvement of a parent or guardian.

6. Photography, galleries and image use

As part of providing portrait photography services, we may collect and store photographic images and related session information.

Your images are used for the purpose of delivering the services you have requested, such as proofing, selection, editing, printing, framing, album design and gallery delivery.

We will not publish identifiable client images for marketing, portfolio, website, social media or promotional purposes without permission where such permission is required by our agreement with you or by law.

7. Website cookies and analytics

Our website may use cookies or similar technologies to improve site performance, understand visitor behaviour and support basic website functions. These tools may collect technical information such as browser type, device information, pages visited and approximate location data.

You can usually adjust your browser settings to refuse cookies, although some parts of a website may not function properly if cookies are disabled.

8. Disclosure of personal information

We may disclose personal information where reasonably necessary to operate our business and deliver our services, including to:

Website, gallery, CRM or booking platform providers
Payment processors and accounting providers
Printing labs, framers, album suppliers or delivery providers
IT, hosting or cloud storage providers
Professional advisers such as accountants, insurers or legal advisers
Government, regulatory or law enforcement bodies where required by law

We do not sell personal information to third parties.

9. Overseas disclosure

Some of the technology providers we use for website hosting, galleries, email, storage, analytics or business operations may store or process information outside Australia.

Where this occurs, we take reasonable steps to work with reputable service providers and to protect personal information appropriately.

10. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include secure passwords, limited access, reputable cloud platforms, secure devices and reasonable administrative safeguards.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Access and correction

You may request access to personal information we hold about you, and you may request that we correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us using the details below. We may need to verify your identity before responding.

12. Complaints

If you have a privacy concern or complaint, please contact us in writing with the details of your concern. We will consider your complaint and respond within a reasonable period.

13. Third-party links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal obligations or privacy practices. The updated version will be published on this page with a revised effective date.

15. Contact us

Banksia Portraits

Email: hello@banksiaportraits.com.au

Website: banksiaportraits.com.au

Terms & Conditions

Effective date: 26 March 2026

These Terms & Conditions apply to the use of the Banksia Portraits website and to photography services provided by Banksia Portraits. By accessing this website, making an enquiry, placing a booking or purchasing services or products from us, you agree to these Terms & Conditions.

1. About us

Banksia Portraits is a Melbourne-based portrait photography business providing portrait services for children, families and personal branding.

Website: banksiaportraits.com.au

Email: hello@banksiaportraits.com.au

2. Bookings

A booking is confirmed once Banksia Portraits accepts the booking request and any required booking fee, session fee or deposit has been paid.

Quoted prices, inclusions and delivery details will be set out in your quote, invoice, booking confirmation or other written communication. All bookings are subject to availability.

3. Pricing and payment

All prices are in Australian dollars unless otherwise stated.

Session fees, packages, artwork, prints, albums, digital files and any additional products or services must be paid in accordance with the payment terms set out in your quote, invoice or booking confirmation.

Banksia Portraits may require full payment, part payment or a deposit before a session date or before final delivery of images and products.

Late payments may result in delays to editing, gallery delivery, product ordering or final delivery.

4. Rescheduling and cancellations

If you need to reschedule a session, please contact us as soon as possible. We will make reasonable efforts to offer an alternative date, but rescheduling is subject to availability.

If Banksia Portraits needs to reschedule due to illness, emergency, unsafe conditions, severe weather, venue restrictions or circumstances beyond our reasonable control, we will make reasonable efforts to arrange a new date.

Booking fees or deposits may be non-refundable where clearly stated at the time of booking, except where required otherwise by law.

5. Late arrival and non-attendance

Please arrive on time for your session. Late arrival may reduce the available shooting time and may affect the number or variety of images captured.

If a client does not attend a confirmed booking without reasonable notice, Banksia Portraits may treat the booking as cancelled.

6. Session conditions

Clients are responsible for ensuring that all participants are ready for the session and that any required permissions for locations, venues or private property have been obtained unless otherwise agreed in writing.

For sessions involving children, a parent or legal guardian must remain responsible for the child or children at all times unless otherwise agreed.

Banksia Portraits reserves the right to stop or refuse a session where there is unsafe, abusive, inappropriate or unlawful behaviour.

7. Artistic approach and image delivery

By booking with Banksia Portraits, you acknowledge that you are engaging us for our creative style, judgement and editing approach.

The final gallery, image selection, editing style, cropping decisions and delivery format remain at the artistic discretion of Banksia Portraits, subject to any agreed package inclusions.

Raw or unedited files are not included unless expressly agreed in writing.

Estimated turnaround times are indicative only and may vary depending on workload, peak periods, product suppliers and the nature of the project.

8. Galleries, downloads and archival

Online galleries may be provided for proofing, selection, downloading or ordering where applicable. Gallery access periods may be limited and will be advised where relevant.

Clients are encouraged to download and store purchased digital files promptly and to keep their own backups. Banksia Portraits is not responsible for long-term digital storage once images have been delivered.

Unless otherwise agreed, Banksia Portraits is not obliged to archive images indefinitely.

9. Prints, albums and artwork

Prints, albums, frames and other products may vary slightly in colour, tone or appearance from how they appear on screen due to differences in screens, materials and production processes.

Production and delivery timeframes for physical products may vary depending on supplier and shipping conditions.

10. Client responsibilities

You agree that the information you provide to Banksia Portraits will be accurate and complete to the best of your knowledge.

You are responsible for communicating any important circumstances that may affect the session, including timing restrictions, access limitations, special needs, sensitivities or relevant concerns regarding children participating in the session.

11. Use of images and copyright

Unless otherwise agreed in writing, copyright in photographs and creative works produced by Banksia Portraits remains the property of Banksia Portraits.

Clients are granted a personal, non-exclusive, non-transferable licence to use purchased images for private and personal use. This includes sharing with family and friends and personal social media use, provided the images are not altered in a way that misrepresents the work.

Images must not be sold, licensed, submitted for commercial publication, used in paid advertising, used for business promotion or entered into commercial competitions without prior written permission from Banksia Portraits.

Where images are supplied for branding or commercial use, the permitted usage will be governed by the written licence terms agreed for that project.

12. Permission to feature images

Banksia Portraits will not use identifiable client images for website, portfolio, social media, studio samples or promotional purposes without permission where such permission is required by our agreement with you or by law.

Where you provide written consent for promotional use, that consent may be relied upon unless withdrawn in writing for future use.

13. Website use

You may browse this website for lawful purposes only. You must not misuse the website, attempt to gain unauthorised access, interfere with its operation, introduce malicious material or use website content in a way that infringes our rights or the rights of others.

All website content, including text, photographs, branding, graphics and design elements, is protected by applicable intellectual property laws and must not be copied or reused without permission, except as permitted by law.

14. Third-party services and links

This website may include links to third-party websites, booking tools, galleries, payment providers or other services. Banksia Portraits is not responsible for the content, policies or practices of third-party services.

15. Limitation of liability

To the maximum extent permitted by law, Banksia Portraits is not liable for indirect, incidental, special or consequential loss, including loss of opportunity, loss of enjoyment, loss of data or loss of profits arising from use of the website or the supply of services.

To the maximum extent permitted by law, our total liability in connection with photography services or related products is limited to the amount paid by the client for the relevant services or products.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded.

16. Australian Consumer Law

Our services may come with consumer guarantees that apply automatically under Australian law. Nothing in these Terms & Conditions is intended to exclude or limit those rights.

Where the law permits, and where services are not ordinarily acquired for personal, domestic or household use or consumption, our liability may be limited to supplying the services again or paying the cost of having the services supplied again.

17. Privacy

Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.

18. Changes to these Terms

Banksia Portraits may update these Terms & Conditions from time to time. The latest version will be published on this page with the updated effective date.

19. Governing law

These Terms & Conditions are governed by the laws of Victoria, Australia. Any dispute arising in connection with these Terms & Conditions or our services will be subject to the jurisdiction of the courts of Victoria, unless otherwise required by law.

20. Contact